The Village of Maywood has contracted with WebQA Inc. for a comprehensive citizen service communication tool that will enable residents to interact with the village over the phone, in person or through the web.  The new Citizen Support Center, accessible via the Resource Center graphic located on the home page of the village website (www.maywood-il.org), will help residents find answers, make a request, ask a question or track and report all service requests.

“As we continue to strive for ways to provide tools to Maywood residents, we are proud to add this seamless and comprehensive program that will both improve communication and accountability,” asserted Maywood Mayor Henderson Yarbrough Sr.  “Along with our town hall meetings, newsletters, telephone communication, website improvements and on-line accessibility, we believe WebQA will add another level of accessibility and transparency for all Maywood residents,” Yarbrough added.

The village has reached out to residents regarding WebQA. According to Trina Mangrum, assistant to the village manager, presentations have been made at all M.A.P.S. meetings, at the Maywood Senior Club meeting and at other events. “We have trained all staff members and will be informing the public through our newsletter, our cable access station and our public meetings.”

Mangrum wanted residents to know that “you can still call in a service request or come into village hall to ask a question.  WebQA is another tool that the Village of Maywood will utilize to promote more accessibility for resident and more accountability for staff,” she concluded.

A kiosk has been set up at Village Hall for residents to use.  The system went on line December 1.

WebQA is a Woodridge, Illinois based company that has contracted with 311 municipalities servicing over 30 million citizens nationwide with their government platform, the GovQA Action Center.  Other municipalities using this system include Hoffman Estates, Evanston, Des Plaines, Glenview, Naperville and Addison.